Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They are also paid well to perform their services in a professional and patient manner.
The Philippines has become the call-center capital of the world
Philippines Overtakes India as Hub of Call Centers - The New York Times
The majority of call center assignments are carried out most successfully when the contactee is made to feel comfortable by the agent, whether they are calling in to the center with a complaint, or receiving a call from the agent with a request for information or sales leads. The reality is that agents regularly find themselves having to communicate with angry and aggressive contactees, and so their easy-going, natural aptitude to resolve the call calmly becomes an especially valuable asset to the business brands they represent, like Citibank, Safeway, and Chevron, who all entrust their sensitive customer relations to the Philippines. Economics is the other major contributing factor to making the Philippines the call center capital of the world. This abundance of affordable human resources has encouraged strategic investments in the Philippines by leading BPO corporations, including Callnovo, whose combined operations have improved the lives of hundreds of thousands of highly educated and skilled Filipino workers. Indeed there are many examples where career professionals have crossed over to the BPO industry, bringing their specialized expertise to this growing pool of talent! The customers receive the highest in quality service, the BPOs and their clients protect their bottom line and look great doing it, and the people of the Philippines enjoy a much needed human resources employment boom that makes them the number one in the world! If you want your business to benefit from having a presence in the Philippines, whether you need one agent or one thousand, contact Callnovo to show you how you can improve your customer relations and save money doing it!
A New Capital of Call Centers
One of the most dynamic and fastest growing sectors in the Philippines is the information technology — business process outsourcing IT-BPO industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers , software development, game development, engineering design, and medical transcription. This marked the beginning of the local BPO industry in the country. This Act provided lower area requirements for developments and tax incentives, which consequently attracted foreign investors.
Over the last several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines , a former United States colony that has a large population of young people who speak lightly accented English and, unlike many Indians, are steeped in American culture. The jobs have come from the United States, Europe and, to some extent, India as outsourcers followed their clients to the Philippines. India, where offshore call centers first took off in a big way, fields as many as , call center agents, according to some industry estimates. The growing preference for the Philippines reflects in part the maturation of the outsourcing business and in part a preference for American English.